Privacy

PRIVACY POLICY
This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our website/Services.

ACCOUNT DATA
We collect your name, email, phone, institution and title/role for customer support purposes. If you subscribe to IE Insights you will be asked for additional contact information for payment purposes. The collected data stays with IE Insights and its regional representatives.

FINANCIAL DATA
IE Insights' payment provider, Stripe (San Francisco, California, USA), is PCI-DSS compliant. We do not store any of your payment information within IE Insights systems. We are unable to view your credit card data through our systems and we do not store, in transit, temporarily or permanently, any of this data in our Services.

DATA PRIVACY
IE Insights is a service that allows you to connect data from your data stores, local or remote, up to our servers. This data is private to you but there is functionality that allows you to share it with other people.

IE Insights does not access this data for any commercial or service purposes however we monitor the size and meta data of the data to improve and provide better services to you.

We may access your data temporarily, with your permission, to assist you in issue resolution or for training purposes. Please note that we are not able to view your password or your billing information through this access.

If you wish to connect data from your local data and cloud based data services you will be asked for your user name, login credentials and password for those systems to allow for automated connections. These credentials are stored in our Services for automation purposes and you should create separate and read only accounts for such connections.

COOKIES
IE Insights may leave a cookie on your browser when you post a comment, in order to remember your credentials (your name, email address and URL) and certain web statistics tool such as Google Analytics can also leave cookies if you accept them (please refer to your browser settings). We use these cookies to facilitate login or to identify improper comments, actions or unauthorized access and to monitor our marketing investment.

LOGS AND SESSION TRACKING
IE Insights tracks usage of Service by means of IP addresses and session IDs to improve services and assist customers with issues as well as present information using local language and cultural formats. We also use these log entries to identify improper comments, actions or unauthorized access, identify issues or to improve our services.

PUBLICATION OF COMMENTS
By posting a comment on the IE Insights Support Library, you agree to allow the editor:

  1. To copy, distribute and communicate your comments to the public, free of charge, for the legal protection duration of the operating right under the law, without limitation.
  2. To remove all or part of your comment, without special justification provided to you.
  3. To store your login information in its database without time limits.

READING AND REVIEW
Consultation of IE Insights' material in the Support Library, website, and email support is free to subscribers. If the reader does not agree with what is said, the reader is free to provide feedback, unsubscribe or leave the channel at any time.

QUESTIONS AND CONTACT
If you have questions or concerns about our Services and/or this policy, please send us an email at support@ieinsights.com.

IE Insights
9427 Admiral Nimitz Ave. NE
Albuquerque, NM 87111
USA

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